Software Quality & Support Engineer

Nice to Have:
- Experience working in an IT consulting or software services company.
- Experience supporting enterprise applications in production environments.
- Experience with CI/CD pipelines and automated testing frameworks.
- Knowledge of cloud platforms such as AWS or Azure.
- Experience with SQL and database testing.
- Familiarity with monitoring and logging tools.
- Knowledge of ITIL processes or incident management practices.
- Experience working directly with external clients or government projects.

- Review business requirements, functional specifications, and technical design documents to ensure completeness and testability.
- Create comprehensive test plans, test cases, and test scenarios.
- Perform manual testing for web and mobile applications.
- Execute functional, integration, regression, system, and user acceptance testing.
- Identify, document, track, and verify software defects using issue-tracking tools.
- Validate bug fixes through regression testing before production release.
- Support and maintain automated test scripts using tools such as Selenium, Playwright, or similar frameworks.
- Prepare and maintain testing documentation, user guides, release notes, operational procedures, and support documentation.
- Investigate, troubleshoot, and resolve application issues reported by users and clients.
- Monitor production systems and provide timely application support to minimize service disruptions.
- Perform root cause analysis for production incidents and recommend preventive solutions.
- Coordinate application deployments, production releases, hotfixes, and system maintenance activities.
- Collaborate closely with software engineers, business analysts, project managers, DevOps engineers, and clients to ensure successful project delivery.
- Participate throughout the full Software Development Lifecycle (SDLC), from requirements gathering through deployment and post-production support.

Singapore Citizen or Singapore Permanent Resident.
Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
Minimum 3 years of experience in Software Quality Assurance, Application Support, Software Engineering, or similar technical roles.
Strong experience in manual testing, including test planning, test case design, execution, and defect management.
Experience with software defect tracking tools.
Exposure to test automation using Selenium, Playwright, or equivalent frameworks.
Experience performing regression testing and validating software fixes.
Experience supporting production applications and troubleshooting live system issues.
Strong analytical and problem-solving skills with the ability to perform root cause analysis.
Good understanding of Software Development Lifecycle (SDLC) and Agile methodologies.
Knowledge of web applications, REST APIs, databases, and client-server architecture.
Excellent documentation skills with strong attention to detail.
Strong verbal and written communication skills in English.
Comfortable communicating with clients and stakeholders.
Self-motivated, resourceful, and able to work independently as well as collaboratively in a team environment.